Terms of service

Welcome to Glow Babe. These Terms of Service apply when you use our website, browse products, create an account, place an order or interact with Glow Babe.

By using our website or placing an order, you agree to these Terms of Service.

1. ABOUT GLOW BABE

Glow Babe is an online beauty and self-care store based in South Africa.

Business name: Glow Babe
Email: glowbabesa@gmail.com
Website: glowbabe.co.za

2. USE OF OUR WEBSITE

You agree to use our website lawfully and responsibly.

You may not:
- Use our website for fraud or illegal activity
- Attempt to interfere with the website or checkout
- Copy, reproduce or misuse our branding, content or images without permission
- Submit false, misleading or harmful information
- Attempt to access customer accounts or systems without permission

3. PRODUCT INFORMATION

We try to display product descriptions, images, prices, colours, features and availability as accurately as possible.

However, product colours may appear slightly different depending on your device, screen brightness and lighting.

Product images may include props or styling items that are not included unless clearly stated.

4. PRICES AND AVAILABILITY

All prices are shown in South African Rand unless stated otherwise.

Prices, promotions and availability may change without notice.

We reserve the right to correct pricing errors, stock errors or product information errors before accepting or fulfilling an order.

5. ORDERS

When you place an order, you agree that the information you provide is accurate and complete.

Glow Babe may refuse, cancel or refund an order if:
- Payment is not received
- The product is out of stock
- There is a pricing or product information error
- The order appears fraudulent or suspicious
- Delivery information is incomplete or incorrect
- We are unable to fulfil the order for a valid reason

6. PAYMENT

Payment must be made through the payment methods available at checkout.

Payment providers may include Yoco, PayFast, Paystack, Peach Payments, Ozow or another provider available on our website from time to time.

We do not store full card details on our own systems.

Your order will only be processed once payment has been confirmed.

7. SHIPPING AND DELIVERY

We deliver within South Africa.

Delivery times are estimates and may be affected by courier delays, public holidays, incorrect delivery details, high order volumes, stock delays or events outside our control.

Risk in the product passes to the customer once the order is delivered to the delivery address provided.

8. RETURNS AND REFUNDS

Returns, refunds, exchanges and cancellations are handled according to our Return and Refund Policy.

Nothing in these Terms removes any rights you may have under South African consumer law.

9. CUSTOMER RESPONSIBILITIES

You are responsible for:
- Providing accurate contact and delivery details
- Checking product details before ordering
- Using products safely and according to instructions
- Keeping order confirmations and proof of payment
- Contacting us quickly if there is a problem with your order

10. PRODUCT USE

Glow Babe products are intended for normal personal beauty, care and lifestyle use.

You must follow product instructions and safety guidance.

We are not responsible for harm, loss or damage caused by misuse, incorrect use, neglect, modification, failure to follow instructions, or use of a product for a purpose it was not designed for.

11. INTELLECTUAL PROPERTY

All website content, branding, logos, product names, images, layouts, graphics, copy and design elements belong to Glow Babe or are used with permission.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without written permission.

12. THIRD-PARTY SERVICES

Our website may use third-party services such as Shopify, payment gateways, courier partners, analytics platforms, advertising platforms, social media platforms and customer communication tools.

We are not responsible for third-party websites, systems, delays, outages, policies or errors outside our reasonable control.

13. LIMITATION OF LIABILITY

To the fullest extent allowed by law, Glow Babe will not be liable for indirect, incidental, special or consequential losses, including loss of profits, loss of data, loss of opportunity or business interruption.

Our liability for any order will not exceed the amount paid by the customer for that order, except where the law requires otherwise.

14. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including courier delays, supplier delays, strikes, load shedding, technical failures, payment gateway issues, natural disasters, public holidays, government restrictions or other disruptions.

15. PRIVACY

Your personal information is handled according to our Privacy Policy.

16. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will be published on our website.

17. GOVERNING LAW

These Terms are governed by the laws of South Africa.

18. CONTACT

For questions about these Terms, contact us at:

Email: glowbabesa@gmail.com
Website: glowbabe.co.za