Refund policy

RETURN AND REFUND POLICY

Thank you for shopping with Glow Babe. We want every customer to feel confident when ordering from us. This Return and Refund Policy explains how returns, refunds, exchanges and cancellations work.

1. CONTACT US FIRST

Before returning any item, please contact us first so we can guide you through the correct process.

Email: glowbabesa@gmail.com
Website: glowbabe.co.za

Please include:
- Your order number
- Your full name
- The product you want to return
- The reason for the return
- Clear photos or videos if the item is damaged, defective or incorrect

Do not send any item back without contacting us first. This helps us confirm the return address and avoid delays.

2. CHANGE-OF-MIND RETURNS

For eligible online purchases, you may request a return within 7 days after receiving your order.

To qualify for a change-of-mind return:
- The item must be unused
- The item must be unopened where hygiene seals or protective packaging apply
- The item must be in its original packaging
- The item must be in a resellable condition
- All accessories, manuals, attachments, packaging and free gifts must be returned

For hygiene and safety reasons, beauty and personal care products that have been opened, used, damaged after delivery, or removed from sealed packaging may not qualify for a change-of-mind return unless they are defective.

3. DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective, unsafe, incomplete or not what you ordered, please contact us as soon as possible.

Where required by South African consumer law, we will offer an appropriate remedy, which may include repair, replacement or refund depending on the circumstances.

For damaged or defective items, we may ask for photos, videos, proof of the issue, and the original packaging so we can investigate with our supplier or courier partner.

4. ITEMS THAT CANNOT BE RETURNED

We may refuse a return where:
- The item has been used and is not defective
- The item has been opened and cannot be returned for hygiene reasons
- The item has been damaged through misuse, neglect or incorrect handling
- The item has missing parts, accessories or packaging
- The request is made outside the applicable return period
- The product was clearly personalised or specially ordered for the customer
- The item is returned without first contacting us

This does not remove any rights you may have under South African consumer law for defective or unsafe goods.

5. RETURN SHIPPING

For change-of-mind returns, the customer is responsible for the cost of return shipping unless we agree otherwise.

For defective, damaged or incorrect items, Glow Babe will assess the issue and advise whether return shipping will be covered by us.

Customers are responsible for ensuring that returned items are packaged safely. We are not responsible for returns that are lost or damaged because they were not packaged properly.

6. REFUNDS

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method where possible.

Refund processing times may vary depending on your bank, payment provider or payment gateway.

Shipping fees may be non-refundable for change-of-mind returns unless required by law or agreed by Glow Babe.

7. EXCHANGES

If you would like to exchange an eligible item, please contact us first.

Exchanges depend on stock availability. If the replacement item is out of stock, we may offer a refund, store credit or another suitable option.

8. SALE ITEMS AND PROMOTIONS

Sale items may still be returned if they are defective, damaged or incorrect.

For change-of-mind returns, sale or promotional items must meet the normal return conditions and must be unused, unopened where applicable, and in original packaging.

9. CANCELLING AN ORDER

If you want to cancel an order, contact us as soon as possible at glowbabesa@gmail.com.

If the order has not yet been packed or dispatched, we will try to cancel it.

If the order has already been dispatched, you may need to follow the normal return process after receiving the item.

10. REFUSED OR FAILED DELIVERIES

If a delivery fails because incorrect details were provided, the customer was unavailable, or the parcel was refused, additional delivery fees may apply.

11. OUR RIGHTS

Glow Babe reserves the right to inspect returned items before approving any refund, exchange or replacement.

We may refuse returns that do not meet this policy or where we reasonably believe the return request is fraudulent, abusive or not made in good faith.

12. QUESTIONS

For any return, refund or exchange question, contact us at:

Email: glowbabesa@gmail.com
Website: glowbabe.co.za