Shipping policy

SHIPPING POLICY

Glow Babe delivers orders within South Africa.

1. DELIVERY AREA

We currently deliver to addresses within South Africa only.

We do not currently offer international delivery.

2. DELIVERY PARTNER

We may use courier partners such as Aramex, PUDO, The Courier Guy, Fastway, Paxi or another available courier partner depending on the order, delivery area and service availability.

3. PROCESSING TIME

Orders are processed once payment has been confirmed. Estimated delivery time depends on the delivery method selected at checkout:

- Standard delivery: 8 to 11 business days
- Express delivery: 5 to 8 business days

Delivery times are estimates and may vary depending on the delivery address, courier availability, supplier processing, public holidays, high order volumes or events outside our control. Outlying areas may take longer.

4. ESTIMATED DELIVERY TIME

- Standard delivery: 8 to 11 business days
- Express delivery: 5 to 8 business days

Outlying areas may take longer.

Delivery times are estimates only and are not guaranteed.

5. DELIVERY FEES

- Standard delivery: R89
- Express delivery: R149
- Free delivery on qualifying orders or selected promotions

6. ORDER TRACKING

Where tracking is available, we will provide tracking details by email, SMS or another communication method after the order has been dispatched.

7. CORRECT DELIVERY DETAILS

Customers are responsible for providing accurate delivery details.

Glow Babe is not responsible for delays, failed deliveries or extra costs caused by incorrect, incomplete or outdated delivery information.

If a parcel is returned to us because of incorrect details or failed delivery attempts, the customer may be responsible for additional delivery fees.

8. DELIVERY DELAYS

Delivery may be delayed by:
- Courier delays
- Public holidays
- Incorrect delivery information
- Payment verification delays
- High order volumes
- Stock delays
- Weather, strikes, load shedding or other events outside our control

We will try to assist where possible, but we cannot guarantee courier delivery dates.

9. DAMAGED PARCELS

If your parcel arrives damaged, please contact us as soon as possible at glowbabesa@gmail.com.

Please include:
- Your order number
- Photos of the outer packaging
- Photos of the damaged item
- A description of the issue

10. LOST PARCELS

If your tracking shows unusual delays, please contact us so we can follow up with the courier.

We will work with the courier to investigate lost or delayed parcels.

11. CONTACT

For shipping questions, contact us at:

Email: glowbabesa@gmail.com
Website: glowbabe.co.za